Terms and Conditions

Ordering

When submitting an order to Jenny Grace jewellery you are entering into a contract with Jenny Grace to supply you with handmade jewellery items as described in the product details.

This contact will become binding upon our acceptance via email of your order.

In the rare circumstance of the product you ordered not being available, I will contact you as soon as possible to discuss the appropriate action (i.e. full refund or a substitute product incurring a part refund or extra payment as required).

Packaging

Jewellery is packaged in a white ribbed Jenny Grace branded gift box and tied with ribbon.

Components

All jewellery on this site has been handmade by Jenny Grace.  All items are sterling silver (.925) or fine silver (.999) unless otherwise stated. Some pieces may feature pre- made components such as clasps and chains.

Delivery

Many items are made to order. Your order will be dispatched within 5 working days.

Delivery is free of charge within the UK. Outwith the UK the prices are as follows: European union £8.00. Everywhere else £10.00

Hallmarking

Items below the weight at which hallmarking is required by UK Law may or may not be hallmarked. Items over this weight will be hallmarked at the Edinburgh assay office. Individual component items may contain a ‘925’ mark.

Images

Photographs taken will be what I deem to be a clear representation of the product.

Due to the handmade nature of jewellery I reserve the right to sell items with minor differences to the products photographed.

Prices and payment

Prices are clearly stated and do not include VAT as Jenny Grace jewellery is not a VAT registered company.

Payment is through Paypal. You do not need to have a Paypal account to pay this way.

Refunds and exchanges

Items (except earrings and personalised or custom pieces) may be returned within one week of delivery if they do not meet your expectations. They must be returned in the original condition along with any boxes supplied.

After this period refunds will only be given on faulty items returned within a reasonable time period.

Environment

To try to minimise impact on the environment, gift boxes are manufactured using recycled card and all stationary is printed on sustainably sourced paper. The fine silver (.999) used in several designs is eco-friendly as it is reclaimed silver.

Wholesale

We do not supply wholesale customers intending to sell our products on Ebay (or other auction-style websites) or Amazon. We also don’t supply to trade customers intending to list on NotOnTheHighStreet.com as this would conflict with the Jenny Grace Jewellery storefront on this website.

Address

Jenny Grace Jewellery, PO BOX 13940, Longniddry, EH32 2AH