Frequently Asked Questions

How long will my order take?

Orders are dispatched within 5 working days and delivery should be within a day or two. Sometimes dispatch will be quicker, depending on the item and the time of year. If you need an order quickly please do get in touch and I will try to help.

How do I protect my jewellery?

Please see my guide to jewellery care

How much will Delivery Cost Me?

Delivery within the UK is free, for European delivery it costs £8 and for everywhere else £10

Can you deliver to my Work Address?

Yes, please enter your details at checkout

Can I Return my Item to you?

Yes. All Items (except earrings and personalised or custom pieces) may be returned within one week of delivery if they do not meet your expectations. They must be returned in the original condition along with any boxes supplied.

After this period refunds will only be given on faulty items returned within a reasonable time period.

What if I would like something in a different size?

That shouldn’t be a problem. Please just get in touch and we’ll discuss it.

I’m looking for something to go with a specfic outfit. Can you help?

Yes, I love custom orders. Please don’t think that a custom item is necessarily very expensive. Once we’ve discussed what you would like and pricing etc, I ask for 50% as a deposit before making the piece and the remaining balance one I have sent you a picture of the finished piece.

Can I return a custom item?

Unfortunately custom items are non-returnable except in the unlikely instance that the piece is faulty.

How do I provide my child or pets print for jewellery?

Once you have selected and ordered the piece you would like, you will be sent a printing pack which will contain all you need and full instructions.

Do you keep hold of my prints in case I would like to order more jewellery using the prints I gave you?

Yes, I keep these on file so if you would like something else made I can do that.

Do you sell gift vouchers?

Yes, for values £10 and upwards

Where can I see your jewellery in person?

Please see the stockists and events sections of my website